Refund Policy

This Refund Policy explains how FriendsMap handles refund requests for any paid features, subscriptions, or tickets purchased through the platform.

1. App Download

FriendsMap is free to download. There is no charge for downloading the app from the Apple App Store or Google Play Store.

2. In-App Purchases via App Stores

If you made a purchase through the Apple App Store or Google Play Store, refund requests must be directed to Apple or Google respectively, as they process and manage these payments. FriendsMap does not have access to App Store or Play Store transactions.

• Apple App Store: Visit reportaproblem.apple.com
• Google Play Store: Visit the Google Play Help Center and request a refund within 48 hours of purchase

3. Event Tickets

Refund eligibility for event tickets depends on the policy set by the event organizer. When purchasing a ticket through FriendsMap:

• The event organizer's refund policy governs whether a refund is available.
• If an event is cancelled by the organizer, FriendsMap will facilitate a refund to the original payment method.
• If an event is postponed, the organizer may offer a refund, transfer, or credit at their discretion.
• No-shows are not eligible for refunds unless the organizer's policy states otherwise.

4. Enterprise Subscriptions

Enterprise account subscriptions are governed by the specific agreement entered into between FriendsMap and the enterprise customer. Refund terms for enterprise accounts are outlined in those agreements. Please contact us at contact@friendsmap.me for enterprise billing inquiries.

5. Service Disruptions

If a paid feature is unavailable for an extended period due to a service disruption caused by FriendsMap, we may offer a pro-rated credit or refund at our discretion. Service disruptions caused by third-party providers (e.g., Firebase outages, carrier issues) are not grounds for refunds.

6. Fraudulent Charges

If you believe you have been charged fraudulently or in error, contact us immediately at contact@friendsmap.me. We will investigate and take corrective action as appropriate.

7. How to Request a Refund

To request a refund for a FriendsMap-processed payment:

1. Email contact@friendsmap.me with the subject line "Refund Request"
2. Include your account email or phone number, the date of purchase, the amount, and the reason for the refund request
3. We will respond within 5 business days

8. Processing Time

Approved refunds are processed within 5–10 business days. The time for funds to appear in your account depends on your payment provider.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For any questions about this Refund Policy:

Email: contact@friendsmap.me